First, post basic information

Position Title

Customer Service

direct superior

Customer service director, customer service director assistant

Direct subordinates

no

This position can be promoted positions

Commissioner → Assistant Director → Associate Director→ Director → Director → Advanced → Senior DirectorAssistant General Manager → Deputy General → Senior Vice President → Senior Vice President → general manager

The post position

no

Second, the overall job description

According to the department plan and requirements, to complete daily communication and maintenance of customer service, guarantee the smooth progress of the plan to ensure the smooth completion of the company's business objectives.

Third, job responsibilities

1, familiar with and master the trading center of expertise, and the skills and related business processes. Constantly summed up the actual experience of customer service work to improve their professional quality;

2, receiving calls or online business consulting; in accordance with the requirements of the customer visit; collaboration with colleagues in other departments to provide customers with personalized service; proper handling of customer investment advice on their own can not handle the situation, and timely feedback to the superior responsible person. In the service process, so that detailed records, timely reporting, so that the latter part of market development services;

3, establish a "customer-centric" service concept, to provide accurate, fast, friendly, courteous service to customers, and actively help customers solve problems, serious answers customer questions, so use to create effective service.

4, with the marketing department to improve the sales process, and to assist in the latter part of follow-up services;

5, member profile data entry and archiving;

6, actively cooperate with the department heads to work quickly and efficiently complete the tasks good supervisor accountable, actively assist departments and colleagues in other departments to carry out related work, colleagues superiors complete the task given to the interim;

7, to comply with company rules and regulations, especially in secrecy.

Fourth, the working relationship

Reporting Object

Customer service director, customer service director assistant

Supervision object

no

Internal relations

Trading center departments

External links

Traders, members at all levels of units, natural customers

Fifth, the work characteristics

time requirement

Fixed rest day, morning and evening shifts

working environment

Indoor work

Travel frequency

Basically no travel

Occupational hazards

Basically no danger

Work equipment

Ordinary office equipment

Sixth, qualification

Minimum education

Specialist

profession

No special professional requirements

work experience

1 ,   college degree or above,

2 ,   having sales experience is preferred;

3 ,   with the ability to handle emergencies;

4 ,   quick thinking, with customers and partners to have some insight into mental activity;

5 ,   has a certain ability to communicate, a good work ethic, strong sense of responsibility, to comply with the company's confidentiality;

6 ,   serious and responsible work, obey the instructions of the leadership and organization of work, complete other tasks superiors arrangements.

Knowledge and skills

College or above, no special knowledge and skills requirements.

Qualification Certificate Title

no

7, signature confirmation

Writer

date

Head of Department

date

IT department

date